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Moving House?
Frequently Asked Questions:
What does Firstfolio Connect do?
Moving home is a stressful time with a number of activities to be organised and co-ordinated. Not the least of which is organising for gas, electricity, telephone and water connections. Firstfolio Connect can remove some of the stress and frustration associated with moving by organising for gas, electricity, water, telephone, internet and pay TV to be connected on your client’s behalf.
Why is Firstfolio Connect better than going direct to utility providers?
Firstfolio connect is powered by connectnow. connectnow, in operation since 2001, are able to draw on the skills knowledge and experience of the utility industry to solve any issues that may arise and make the home moving experience run as smoothly as possible.
What if something goes wrong?
Firstfolio Connect will investigate any concerns that arise and actually become a single point of contact for all services connected. This is better than having to deal with up to 7 different providers for the same issue.
Do my clients have a choice of providers?
YES! Anyone that uses FirstFolio Connect will get to choose their suppliers. Firstfolio Connect connects with all the local distributors and major telephone providers.
How long will it take to get connected?
For most locations, next day
connection can be organised if the connection request is received by 9:30am the
day before. For example to get connected on Monday, the connection request would
need to be received by Firstfolio Connect prior to 9:30am on Friday.
Some connections can be organised for a Saturday or on short notice during the
week, however an after hours fee may be charged by the service provider.
What about disconnections?
Firstfolio Connect can also help arrange disconnections at the clients old address. We will ask the client if they require disconnections when we call them.
How do I apply for my client to use Firstfolio Connect?
Simply fill in the online application form online at www.firstfolioconnect.com.au Alternatively you can call us on 1300 554 323, or fax the application form which is attached to 1300 889 598.
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